Compare Classes & Certificates

Which course is right for you? This tool allows you to compare any class or certificate program in our catalogue with the important information you need to make the right decision.

Key Information
Customer Service Training
$199 3 hours
Overview
In this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. Practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. Use problem-solving skills to assess customers’ needs and resolve complaints.
Prerequisite
Open to Beginners
Location
185 Madison Avenue, NYC or Live Online
Schedule
Not currently scheduled
Certification
Free Retake Within 1 Year See our class policies for more details
Workbook Included
Financing See our Climb Credit FAQ for more details
Target Audience
Anyone
What You’ll Learn
  • Study companies that are known for outstanding customer service
  • Discuss goodwill and why it is important
  • Learn the seven key principles of customer service
  •  Practice verbal and non-verbal communication techniques
  • Talk about the importance of organization
  •  Learn how collaboration benefits customers
  • Assess your customers’ needs
  • Discuss the role of confidence
  • Learn how to diplomatically resolve customer complaints

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